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Need help? Read our FAQ first!

How long will it take my order to ship?

All orders shipping within the US will typically arrive anywhere from one to three weeks. It can take as little as three days for delivery depending on the efficiency of your local postal service.

International shipping times vary. District Lines does not ship partial orders, your order will only ship if all items are in stock. If items are out of stock you will be notified by email.

How much does shipping cost?

Shipping is based on what is in your cart and where it's going to.

To check shipping for an order, simply place the items you want in your cart and head over to the checkout page.

Where is District Lines/Smartpunk located?

The District Lines/Smartpunk shipping facility is located in Winter Park, FL.

Mailing Address:
District Lines/Smartpunk
6424 Forest City Rd
Orlando, FL 32810
USA

Why have I not received my order yet?

Orders may take up to 3-5 business days to be processed. Shipping can then take up to 2-3 weeks.

For made-to-order items, please allow an extra 5-7 business days before your order is shipped.



If an incorrect address was provided, your order could have had an attempted delivery and been returned to our distribution center. If this is the case, a District Lines representative will contact you as soon as it is received and processed.

Are tracking numbers available?

Yes, we issue tracking numbers for all domestic orders. Unfortunately, we do not offer tracking numbers for International orders.

To look up the status of your order and retrieve your tracking number (if available), visit our Order Status page.

My order never went through, why was I charged?

The transaction that you are seeing is a hold on your account placed by your banking institution. The information you provided did not meet the security requirements of our system and it is marked as declined by District Lines.

District Lines automatically void on your transaction, for the order you attempted to place. The funds are then returned to you after the authorization expires. This process can take up to seven days to reflect on your account, the issuing bank will determine the time period. 



District Lines processing system requires that your billing address matches exactly what is on your printed bill. The city, state, and zip must match exactly what your bill states in order for a transaction to successfully process in our system.

Zip Up Hoodie and Foil Product Questions

Zip Up Hoodies

Irregularities may appear in designs on the front of zip up hoodies. This is a characteristic of designs printed over a zipper because it is difficult to screen print across a zipper. If you are concerned about this, please do not order zip up hoodies with printing on the front.



Items with Foil

While foil looks great, the length of time the product will last depends on how it is cared for. All foil items should be washed inside out and in cold water. Foil items should not be dried on high as it can cause the foil to peel and crack. Some foil items are made to look vintage and can be cracking when you receive them.



Zip up hoodies and foil items are not returnable for minor imperfections

Does District Lines/Smartpunk accept international orders?

Yes, during the checkout process be sure to specify your address, province and country. International shipping rates and time frames differ from those of domestic orders. District Lines is not responsible for any taxes or tariffs you may incur by ordering. Shipping and Handling costs ONLY cover our shipping and handling costs to send the item to you.

Please note that if you live in the United Kingdom your country is now called "Great Britain and Northern Ireland" by our shipping service. Please choose that as your country of origin for shipping purposes.

If you cannot select your country from the drop down menu during the checkout process, then we are unable to ship to your country. If you cannot select your country please do not select another country. We apologize for any inconvenience this causes.

What is your exchange / return policy?

Did we make a mistake?

While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the right item right away, as long as it's unwashed, unworn and undamaged. The same thing applies if your merch arrives damaged.

Please make sure to reach out to us right away for returns, we need to start the process within 30 days of the date you receive the item.

Click here to download our returns/exchange form!


Did you just change your mind?

If you're not happy with your purchase and have not worn, washed or damaged the t-shirt or piece of merchandise, just contact us and we'll exchange it or give you a refund, minus your original shipping. You just pay for shipping and we'll take care of it!

Please note that all SMOSH sale items are final sale. No refunds or exchanges will be granted for any Smosh item that was purchased while the item was on sale.

What about custom products?

If you ordered a custom product and it arrived damaged we will happily replace or refund it. Otherwise we don't offer refunds on custom items since they are made especially for you and can't be resold.

Can I cancel my order?

If you'd like to cancel your order, please open a support ticket at support.districtlines.com.

What is a coupon code and where do I get one?

All of the District Lines vendors have the ability to issue discount codes for customers to receive a deduction on their order. These codes are entered and applied towards your shopping cart balance during the checkout process. Coupon codes must be entered at the time of purchase to receive discount.

I received the correct order, but would like to return it. What is the process?

You may return your item if it is unwashed and unworn. You will be responsible for the cost of shipping the item back to District Lines and the credit you receive will be for the cost of the item(s) with the original shipping fee deducted.

Returns and exchanges must be made within 14 days of the original ship date. If you received the correct item but wish to exchange it, you will also be responsible for the cost of our shipping the new item to you. Returns received without shipping reimbursement payment will not be accepted.

**Please note that all SMOSH sale items are final sale. No refunds or exchanges will be granted for any Smosh item that was purchased while the item was on sale.**

What payment methods are accepted on District Lines/Smartpunk?

District Lines/Smartpunk currently accept the following methods of payment:


- Credit Card (Visa, Mastercard, American Express, Discover)

- Paypal
- District Lines branded Gift Cards

How will my package be shipped to me?

All packages are shipped via standard USPS shipping.

How long does it generally take to restock an item?

When we receive notice that an item will be restocking, an estimated ship date is then posted under that item's product description. Items will begin shipping shortly after that date.

What is District Lines/Smartpunk?

District Lines and Smartpunk are new ways for vendors to sell merchandise online, while staying true to their original artwork and overall image. District Lines specializes in design, merchandise printing and online store fronts as well as the distribution of products direct to consumer.

Can I contact a store, band, company or vendor through District Lines/Smartpunk?

No, we cannot provide any contact information to our customers. We operate their store and process their orders made through District Lines/Smartpunk and any of our affiliated sites.

How do I know if the item I want is in stock?

All items have real-time inventory which means the available size would not display if there was no inventory. 



The inventory system powering District Lines is extremely accurate, however, in the event that an order is placed for an item that is out-of-stock, District Lines offers a few solutions:



1. Swap the out-of-stock item with another item of equal value.

2. Wait until the item becomes available again.



District Lines will attempt to get in touch with you to get a final decision regarding the out of stock item. If District Lines cannot reach you within seven (7) days of the order being placed to make a decision regarding the out of stock item, the entire order will be held until the out-of-stock item becomes available.

The pre-sale date on the item I ordered has passed and I have still not received my order. Why?

If a pre-sale date has passed and your order has not shipped, then we have not received that item from production. Pre-sale and backorder dates are estimated based on information received by either the vendor or the production facility.

What if I received my order in the mail, but it's wrong?

If you have received your order and it is wrong due to an error caused by District Lines (ie: You ordered a specific size or color and received a DIFFERENT item), send it back to us at the following address:


District Lines

6424 Forest City Rd

Orlando, FL 32810
USA



Include the UNWASHED & UNWORN product, a note explaining the mistake, and your order number. We will send out the correct order right away and request that you please e-mail us about any problems immediately so our warehouse can be aware of the return before it arrives.



Orders ONLY qualify for exchange if the incident is reported within fourteen (14) days of the items ship date. Also, the Product cannot be washed, damaged or worn to qualify for the exchange.



When returning an item please ONLY send orders back via standard USPS mail. District Lines does NOT cover the cost of shipping that is not standard parcel post via the USPS. District Lines does not refund priority shipping, Delivery Confirmation, or any other additional services. District Lines only covers the cost of shipping if the order is a mistake made by District Lines

.

Any items that are returned due to a customer error are susceptible to a $10.00 restocking fee in addition to the cost of re-shipping and handling the item.

I have emailed the District Lines/Smartpunk Support Team and not received a response! Is anyone even reading my email(s)?

We read every email that we receive and can assure you that we are doing our best to resolve any issues with your order. However, due to the high volume of emails we receive, we may not be able to respond to every email immediately. Please be patient and only send your email once. We will respond to your email as quickly as possible.

When will my card be charged?

District Lines charges the customer's card at the time of purchase.

Does District Lines/Smartpunk accept PayPal as a payment option?

YES! District Lines/Smartpunk supports real-time PayPal payments for both domestic and international orders.

I did not receive my order confirmation email, what should I do?

Please check your SPAM or JUNK mail filters and make sure you add both orders@districtlines.com and help@districtlines.com to your approved address book. These are the two email accounts we will be contacting you from. If you still do not have an email, please submit a help ticket at support.districtlines.com

I downloaded a video for my iPod / iPhone, but I can't get it to play- why?

Our videos have been tested with the latest iPod / iPhone products from Apple, and should not require any conversion to be synced.

However, in the event that your particular version of iTunes, iPod, or iPhone software does not let you immediately sync videos you purchase from us, a simple conversion may be required.

Here are steps for converting video to be sure that it works for your particular version, direct from Apple Support:

1. Drag the video file to your iTunes library (if you have not already done so)

2. Select the video in your iTunes library

3. Choose Advanced > "Convert Selection to iPod / iPhone"

Do you ship partial orders?

No, we cannot ship partial orders. If your order is missing an item you will be notified by email and will be asked to choose a replacement item of equal or lesser value. If District Lines cannot reach you or does not receive a response, your order will be held until all of the items ordered become available. This also applies to pre-sale items that you may have ordered. Your order will not be shipped until that pre-sale item becomes available.

Do District Lines/Smartpunk accept COD packages?

No, District Lines/Smartpunk do not accept COD packages.

Do District Lines/Smartpunk accept pre-paid Gift Cards?

District Lines/Smartpunk do not accept any pre-paid gift cards, including Visa / MasterCard gift cards.

My order just will not go through, why?

Make sure you have filled out all of the fields, including the country to which your order is shipping. If you still have problems, email help@districtlines.com with a description of your problem and we'll look into your specific case.

Why is my credit card being declined?

Here are the reasons why your card might be denied:



1. The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or issuing bank.



2. The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, the order will get declined.

What if one of my items is out of stock?

If an item in your order is out-of-stock, you will be contacted by a member of the District Lines Support Team. You may either wait for the item to restock or choose a replacement item of equal or lesser value. If the out-of-stock item in your order becomes available before your order ships with the replacement item, you will receive your original order.

How will charges appear on my credit card statement?

Charges will appear on your credit card statement from DISTRICTLINES 


What is a card code?

The card code is a three or four digit number located on the back of credit cards and bank cards. This number is an added fraud protection feature used when someone is purchasing a product online or over the phone.

How does purchasing downloads work on District Lines?

Purchasing a download on District Lines works just like purchasing a regular item. Simply add the items which you would like to purchase to your cart, and complete the checkout process.



Upon checkout you will be presented with a unique download link for each download item you have purchased. In addition you will receive download links in the email receipt that is sent to you upon order completion.

Why isn't my download link working?

The download link you received will only work for 3 days after your purchase, and can only be accessed a limited number of times.



If you were unable to download an item you purchased on District Lines, please contact customer service at help@districtlines.com

What if I received my order, but it's incomplete?

If you received your order and it is missing items, please contact customer support through the help forum on the Contact page of our website. You must notify us of any problems with your order within 14 days of the delivery date.

What if I entered the wrong address, or my package is undeliverable?

If you give us the wrong address and/or your package is deemed undeliverable by the USPS it will be returned to our warehouse.

When it arrives here you'll be contacted by a Customer Service Agent and asked to give us a new address. We will not try to ship it to the same address, and you'll need to pay for shipping again.

If you would rather not pay shipping again we will gladly refund the purchase price, minus the original shipping.

What brand of shirt or hoodie will I receive?

If we guarantee a brand for a specific item, that brand will be listed either on the main store page or under that specific product's description. If no specific brand is listed for the product you wish to purchase, then unfortunately we are unable to guarantee that your product will be printed on a specific brand. Brands vary from vendor to vendor and product to product.

Please reference our sizing chart for general sizing guidelines.

http://www.districtlines.com/sizing



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