Orders may take up to 3-5 business days to be processed. Shipping can then take up to 2-3 weeks.

If an incorrect address was provided, your order could have had an attempted delivery, and been returned to our warehouse. If this is the case, a District Lines representative will contact you as soon as it is received.

If you have received your order and it is wrong due to an error caused by District Lines (meaning you ordered a specific size or color and received a DIFFERENT item), send it back to us at: District Lines, 11929. E Colonial Drive #166 Orlando, FL 32826. Include the product, a note explaining the mistake, and your Order number. We will send out the correct order right away and request that you please e-mail us about any problems immediately so our warehouse can be aware of the return before it arrives.

Orders ONLY qualify for exchange if the incident is reported within fourteen (14) days of the items ship date. Also, the Product cannot be washed or damaged or physically worn to qualify for the exchange.

When returning an item please only send orders back via standard USPS mail. District Lines does not cover the cost of shipping that is not standard parcel post via the USPS. District Lines only covers the cost of shipping if the order is a mistake by District Lines

Any items that are returned due to a customer error are susceptible to a $10 restocking fee in addition to the cost of re-shipping and handling the item.

If the Product is not washed or damaged you can send it back to us for an exchange. Please include your Order number, a note explaining the exchange, and include a money order or well concealed cash to cover the cost of shipping and handling the order back to you in addition to the standard $10.00 restocking fee. The shipping and handling amount will be the same as the original shipping that you paid for your order. Just send your exchanges to: District Lines, 11929 E. Colonial Drive #166 Orlando, FL 32826.

Please note that we will not accept exchanges unless the return shipping is included with the order. Also, please make sure that we have the desired size in stock before sending back. It can take up to 6 weeks for the exchange.

Orders ONLY qualify for exchange if the incident is reported within fourteen (14) days of the items ship date.

Unfortunately, we do not offer order cancellation. If you'd like to pick another item from the District Lines catalog of equal or lesser value, we will gladly make the switch for you.

The transaction that you are seeing is a hold on your account placed by your bank. Your information did not meet the security requirements of our system and it is marked as declined by District Lines. District Lines then automatically performs a void on your card, for the order you tried to place. The funds are then returned to you, the customer, after the authorization expires which is seven days from your issuing bank. You may call your issuing bank to see if they will release the funds sooner.

District Lines processing system requires that your billing address match exactly what is on your printed bill. The City, State, and Zip must match exactly what your bill states. If any of these are incorrect your order is then voided by our system.

You may return your item for a $10 restocking fee. You will be responsible for the cost of shipping the item back to District Lines. If you received the correct item but wish to exchange it, you will also be responsible for the cost of our shipping the new item to you. Returns received without restocking and shipping reimbursement payment will not be accepted!

Unfortunately we do not offer tracking numbers for orders placed online. When your order is shipped, you should receive a shipping notification via email.

District Lines is a new way for vendors to sell merchandise online, while staying true to their original artwork and overall image. District Lines specializes in design, merchandise printing and online store fronts.

The District Lines shipping warehouse is located in Orlando, FL.

Yes, during the check out process, be sure to specify your address, province and country. International shipping rates and timeframes differ from those of domestic orders. District Lines is not responsible for any taxes or tariffs you may incur by ordering from us overseas. Shipping and Handling costs cover our shipping and handling costs to send the item to you, everything else is your responsibility. Please note that if you live in the United Kingdom your country is now called "Great Britain and Northern Ireland" by the USPS. Please choose that as your country of origin for shipping purposes.

YES! District Lines supports real-time PayPal payments for both domestic and international orders.

District Lines vendors have the ability to issue these client discount codes for customers to receive discounts on their order. These codes are entered and applied towards your shopping cart balance during the checkout process.

District Lines currently accepts the following methods of payment:
- Credit Card (Visa, Mastercard, American Express)
- Paypal

Yes*, Please fax 888.429.0666 with the following information:


1. Billing Information (address, phone, name, email)
2. Shipping Information (address, phone, name)
3. Payment information (payment type and details)
4. Desired Item (size, color, name, vendor)

*Please note we cannot guarantee items ordered by fax to be in stock due to the fact that an item can be marked out of stock between the time you place the order and the time we process it. We strongly recommend placing your order online.

Here are the reasons why your card might be denied:

1. The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or bank company.

2. The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, then the order gets declined.

Make sure you have filled out all of the fields, inluding the country you will ship to. If you still have problems, email help@districtlines.com with a description of your problem and we'll look into your specific case.

We have a one to two to three week shipping time for orders within the United States. It can take as little as three days for delivery depending on the efficiency of your local postal service. International shipping times vary. District Lines does not ship partial orders. We will only ship your order if all items are in stock

All items have real-time inventory display on their product detail pages.

The inventory system powering District Lines is extremely accurate, however, in the event that an order is placed for an item that is not in stock, District Lines will offer a few solutions:

1. Swap the out of stock item with another item of equal value.
2. Wait until the item becomes available.

District Lines will attempt to get in touch with you to get a final decision regarding the out of stock item. If District Lines cannot reach you within seven (7) days of the order being placed to make a final decision regarding the out of stock item, the entire order will be held until the out of stock item becomes available.

No, we only run their store and process the orders made through District Lines. If you have a question for the band you will need to go to the vendor's web site (if available).

The card code is a three or four digit number located on the back of credit cards and bank cards. This number is an added fraud protection feature used when someone is purchasing a product online or over the phone.

Shipping costs are determined based on the items you are buying, cart subtotal and your ship-to location. The shipping is calculated by the District Lines system when you are processing your order.

We use standard USPS shipping.

Zip Up Hoodies
Irregularities may appear in the design on the front of the hoodie. This is a characteristic of designs printed over a zipper because it is difficult to screen print across a zipper. If you're concerned about this, please do not order this item.

Items with Foil
While Foil is a great looking process the length of time the product last depends on how you wash and use the item. Please note, on all foil prints the items should be washed inside out and in cold water. Do not dry the item on high as it can cause the foil to peel and crack. Some foil items are made to look vintage and can be cracking when you receive them.
Zip up hoodies and foil items are not returnable for minor imperfections

Please check your SPAM or JUNK mail filters and make sure you add both orders@districtlines.com and help@districtlines.com to your approved address book. These are the two email account we try to contact you from. If you still do not have an email please contact us via the contact form on the District Lines Help Page.

District Lines does not accept Gift Cards that are pre-paid. All of our orders require a valid billing address and zip code associated with the exact credit card.

Our videos have been tested with the latest iPod / iPhone products from Apple, and should not require any conversion to be synced. However, in the event that your particular version of iTunes, iPod, or iPhone software does not let you immediately sync videos you purchase from us, a simple conversion may be required. Here are steps for converting video to be sure that it works for your particular version, direct from Apple Support: 1. Drag the video file to your iTunes library (if you have not already done so) 2. Select the video in your iTunes library 3. Choose Advanced > "Convert Selection to iPod / iPhone"

No, District Lines will not accept a COD package. If the package is sent via COD it will be returned to you as District Lines will not accept it.